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What can I do with Aircash?
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Aircash Mastercard
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Fees
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Support
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Aircash Mastercard
How can I add my Aircash Mastercard to Apple Wallet?
How can I add my Aircash Mastercard to Google Wallet?
How can I activate my Aircash Mastercard?
How can I change my Aircash Mastercard PIN number?
Is there a fee for using the Aircash Mastercard?
Can I change my Aircash Mastercard limits?
How can I deposit money to my Aircash Mastercard?
Apple Pay
What is Apple Pay?
How do I set up Apple Pay?
Do I need to activate Apple Pay in person?
What are the minimum technical requirements for using Apple Pay?
Are there any additional requirements the device must meet for Apple Pay to work?
What happens if I remove the screen lock or security verification from my device after setting up Apple Pay?
Can I add the same card to Apple Wallet on multiple devices?
How many cards can I add to Apple Wallet on the same device?
How do I activate Apple Pay in the Aircash app?
How do I deactivate Apple Pay?
Where can I use Apple Pay?
How do I pay with Apple Pay in-store?
Is there a fee for using Apple Pay?
Are there daily limits for Apple Pay?
Is Apple Pay a safe and secure payment method?
Can I use Apple Pay to pay in instalments?
What should I do if I lose my mobile phone with the Aircash app and Apple Pay installed?
Do I need to reactivate Apple Pay and add the card to Apple Wallet after updating the mobile device’s operating system?
By activating Apple Pay, am I entering into a contractual relationship with Aircash d.o.o. or a third party?
Do I need to contact Aircash when adding a card to my digital wallet?
Do I need an Internet connection to pay with a digital wallet?
Can payment with a digital wallet be used abroad?
Can I use digitalised cards (or a digital wallet) to withdraw cash from ATMs?
Google Pay
What is Google Pay?
How do I activate Google Pay?
Do I need to activate Google Pay in person?
What are the minimum technical requirements for using Google Pay?
How can I check if my device supports Google Pay / contactless payment?
How can I set my Aircash card as the default card in Google Wallet?
How can I add my Aircash Mastercard to Google Wallet?
Adding your card via the Aircash app
Adding your card via Google Wallet
How do I deactivate Google Pay?
How do I remove a card from Google Wallet?
Where can I use Google Pay?
How do I pay in-store with Google Pay?
Can I use Google Pay if my Aircash card is locked?
Is there a fee for using Google Pay?
Are there daily limits for Google Pay?
Is Google Pay a safe and secure payment method?
What should I do if I lose my mobile phone with the Aircash app and Google Pay installed?
If I replace my physical card for any reason (regular renewal, replacement due to damage/change of personal information, reported as lost, etc.), do I need to add the new card to Google Wallet?
Do I need to reactivate Google Pay and add the card to Google Wallet after updating the mobile device’s operating system?
By activating Google Pay, am I entering into a contractual relationship with Aircash d.o.o. or a third party?
Do I need an Internet connection to pay with Google Pay?
Can Google Pay be used abroad?
Can I add the same card to Google Wallet on multiple devices?
How many cards can I add to Google Wallet on the same device?
Do I use my card's PIN when paying with Google Pay?
Can I use Google Pay to withdraw cash from ATMs?
Creating an account and verifying your identity
How do I verify my identity in the Aircash app?
How long does identity verification take?
Which devices support the Aircash app?
Is the app free to download?
Can I log in with the same account on two devices?
Why do I need to verify my identity?
Is my personal information safe?
Which documents can I use for identity verification?
Can I upload a photo of my document from my phone’s gallery?
Can I complete identity verification on a computer or web browser?
Can I complete identity verification if I have a weak signal or poor connection?
What happens if I need to stop the process?
My identity verification was unsuccessful – what now?
Re-application and data modification
What if I don’t receive the email code to confirm my email address?
Is there a fee for opening and maintaining an account?
What if I previously had an Aircash account with a different phone number?
How can I change the phone number or email address on my account?
Deposit money
How do I top up Aircash with a card?
How do I deposit cash to Aircash?
How do I top up Aircash from a bank account?
How long before the bank transfer top-up is visible?
How do I top up Aircash? How do I top up an Aircash Mastercard?
Which cards can I use to top up Aircash?
Where can I deposit cash to Aircash?
Is there a deposit fee?
What’s the minimum top-up amount?
What’s the maximum amount for a single top-up?
Withdraw money
How do I withdraw money to a bank account?
How long does it take for the withdrawal to appear in my bank account?
How do I withdraw cash at an ATM using a code, without a card?
How do I withdraw cash at Aircash partner retail locations?
Where can I withdraw cash from my Aircash wallet?
Is there a withdrawal fee?
What’s the minimum withdrawal amount?
What’s the maximum amount for a single withdrawal?
What is the validity period of withdrawal codes for retail locations and PBZ ATMs?
What is the daily withdrawal limit at PBZ ATMs?
What is the daily withdrawal limit at retail locations?
What is the daily withdrawal limit for bank account withdrawals?
Pay bills
How do I pay a bill in the Aircash app?
Is there a fee for paying bills?
Can I cancel a bill payment?
Receive and send money
How can I send money to another Aircash user?
What if I send money to the wrong phone number that isn’t registered with Aircash?
What’s the minimum amount for sending money?
What’s the maximum amount I can send in one transaction?
Other
How do I deposit money to a partner account?
What should I do if I get a notification that my limit has been reached?
How can I download my monthly statement?