Aircash FAQ Frequently Asked Questions - Aircash Mobile Wallet Skip to main content

FAQ

Easy, in just a few steps:
1. Add your name, e-mail, and mobile phone number
2. Confirm your phone number by entering the received SMS code
3. Choose a PIN to protect your app
4. To use Aircash without restrictions, verify your profile

The profile needs to be verified for your protection, to prevent unauthorized money withdrawals from the Aircash wallet and for regulatory requirements.

Choose a payment method (cash or card), enter the amount you wish to deposit, click on Make a deposit. If you wish to make cash deposit at any Aircash point of sale (Tisak kiosks and INA petrol stations) you need to click on Make a deposit and you will receive a barcode which must be presented to a salesperson at the point. The salesperson will scan it and your money will be instantly deposited into your Aircash wallet. Learn more: https://aircash.eu/how-aircash-works/deposit/

You can deposit money into your Aircash wallet using Visa, Maestro and Mastercard credit/debit cards.

In your profile under the heading Linked Cards, click the delete icon which is on the right of the card number and confirm the request to delete the card.

You can deposit money into your Aircash wallet from any country in the world. All you need is a valid credit / debit card, mobile phone number, e-mail and valid personal document. You can withdraw money at all PBZ ATMs and at all Aircash partners’ points of sale.

No, after you enter your card information for the first time, it stays saved so you don’t have to re-enter it each time. You can see all your saved cards in the profile menu under the heading Linked Cards.

The card-issuing bank declined the transaction. Contact your bank to see why the transaction has been declined.

The card-issuing bank returns an error of insufficient funds on the card, but this may not be true. Contact your bank to see why the transaction has been declined.

The transaction was not verified by 3D Secure authentication. Some banks may request an additional 3D Secure authentication when using a card. After you enter your card details and confirm the payment, a new screen may open where you need to enter a password (key, token) that only you know. If you do not see the screen fo 3D Secure authentication, contact your bank.

The minimum is 1 € and the maximum is 700 €. When withdrawing at a PBZ ATM, the minimum amount is 10 €.

You just have to click on Send, enter the recipient and the amount you wish to send. You can also send a personal message to the recipient if you wish to.

You just have to click on Existing user to sign in from your new device with your mobile phone number or e-mail address. If you have any issues you can always contact our Aircash customer support.

– If you chose PBZ ATM, enter the amount you want to withdraw, round it up to 10 € and you will receive a code. At the PBZ ATM, click the button at the bottom right, follow the on-screen instructions, enter the code and withdraw your money. And don’t forget, you don’t need a card! – If you chose CASH, enter the amount you want to withdraw and show the barcode to the salesperson at any INA petrol station or any Tisak salespoint. The salesperson will scan it and pay out the selected amount.

You just have to return to previous screen by clicking the arrow in the upper left corner and check that your mobile number is entered correctly. Also, you mustn`t have any restrictions on receiving SMS messages turned on. If you still have not received and SMS code, call Aircash support on the following phone numbers: +38514573537 or +38514573538, or send an e-mail to [email protected] and let us know.

You can make deposits into your Aircash wallet free of charge and you can read all about other fees here.

You can deposit/withdraw money in cash from your Aircash wallet at all Aircash partner points of sale. You can also withdraw cash at allPBZ ATMs.

Money can be sent in cash at all RIA offices around the world, while cash withdrawal is possible at all Aircash partner points of sale in Croatia and at all PBZ ATMs. Find out more at: https://aircash.eu/business-partners/ria/

Money can be sent from abroad using a card payment, but withdrawing money by card is only possible in Croatia.

Enter Marketplace, select a partner from the offered list, enter the amount you wish to deposit and the recipient (OIB or player username) and deposit from your Aircash wallet.

Enter Marketplace, select a telecom provider from the offered list, select the voucher amount, enter the recipient`s phone number and instantly top up a mobile number from your Aircash wallet.

Contact Aircash customer support for additional verification.

Follow us on our website or Facebook and Instagram pages.

Aircash will never ask for for a photo of a card with visible card numbers! Card payments are made exclusively through the app and the information entered in the app is secure. In certain cases, Aircash may require you to send a photo of a card with the card number overlaid with the cardholder’s visible name and surname. Be careful wary of fraudsters. Also, Aircash customer support only uses official e-mail addresses from aircash.eu domain.

Of course. At the bottom of the homepage, click on Transactions and you’ll see a list of completed transactions. If you click on one of them, you will see the details of that transaction.

Aircash card

The Aircash card is a Mastercard® prepaid card with which you can manage funds from your Aircash wallet.

You can buy the Aircash Mastercard® card at any Ina, Tisak and iNovine location.

You can activate the card by clicking on the card icon in the upper right corner in the Aircash app and scanning the QR code on the back of your card.

In case of loss, the cardholder should lock the card in the Aircash app as soon as possible and report the loss to Aircash customer support by e-mail address [email protected].

You can have up to 5 cards linked to your Aircash account.

You can top up your card by depositing funds into your Aircash wallet. You can do it in cash, by card, from a partner’s account, or by receiving money from another Aircash user. The balance in your Aircash wallet matches the balance on your card.

You can use the Aircash card for online shopping, paying in stores worldwide and for cash withdrawals at ATMs around the world.

You can set daily and monthly limits separately for each card to control spending, and you can also change the PIN of each card at any time.

Payment in stores and online payments are free of charge. Also, there are no fees for a topping up of the card/wallet and there are no hidden monthly fees. Check the fees for withdrawing money at ATMs with an Aircash card here.