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FAQ

  • How to create a profile?

    Easy, in just a few steps:
    • Add your name, e-mail, and mobile phone number
    • Confirm your phone number by entering the received SMS code
    • Choose a PIN to protect your app
    • To use Aircash without restrictions, verify your profile
    Learn more: https://aircash.eu/en/how-aircash-works/become-aircash-user/
  • Why do I need to verify my profile?

    The profile needs to be verified for your protection, to prevent unauthorized money withdrawals from the Aircash wallet and for regulatory requirements.
  • How can I deposit money into the Aircash wallet?

    Choose a payment method (cash or card), enter the amount you wish to deposit, click on „Make a deposit”. If you wish to make cash deposit at any Aircash point of sale (Tisak kiosks and INA petrol stations) you need to click on „Make a deposit” and you will receive a barcode which must be presented to a salesperson at the point. The salesperson will scan it and your money will be instantly deposited into your Aircash wallet. Learn more: https://aircash.eu/en/how-aircash-works/deposit/
  • Which cards can I use to deposit money into my Aircash wallet?

    You can deposit money into your Aircash wallet using Visa, Maestro and Mastercard credit/debit cards.
  • How can I delete a saved card?

    In your profile under the heading “Linked Cards”, click the delete icon which is on the right of the card number and confirm the request to delete the card.
  • From where can I deposit money into my Aircash wallet?

    You can deposit money into your Aircash wallet from any country in the world. All you need is a valid credit / debit card, mobile phone number, e-mail and valid personal document. You can withdraw money at all PBZ ATMs and at all Aircash partners’ points of sale.
  • Do I have to enter my card information every time I deposit into my Wallet?

    No, after you enter your card information for the first time, it stays saved so you don’t have to re-enter it each time. You can see all your saved cards in the profile menu under the heading “Linked Cards”.
  • I am trying to deposit money with a card however I get an error: 1050

    The card-issuing bank declined the transaction. Contact your bank to see why the transaction has been declined.
  • I am trying to deposit money with a card however I get an error: 1016

    The card-issuing bank returns an error of insufficient funds on the card, but this may not be true. Contact your bank to see why the transaction has been declined.
  • I am trying to deposit money with a card however I get an error: 4003

    The transaction was not verified by 3D Secure authentication. Some banks may request an additional 3D Secure authentication when using a card. After you enter your card details and confirm the payment, a new screen may open where you need to enter a password (key, token) that only you know. If you do not see the screen fo 3D Secure authentication, contact your bank.
  • What are the minimum and maximum amounts for deposit/withdrawal from the wallet?

    The minimum is 10 HRK and the maximum is 2000 HRK. When withdrawing at a PBZ ATM, the minimum amount is 100kn.
  • How can I send money from my Aircash wallet?

    You just have to click on „Send”, enter the recipient and the amount you wish to send. You can also send a personal message to the recipient if you wish to.
  • I have changed my mobile phone number, what should I do?

    You just have to click on „Existing user” to sign in from your new device with your mobile phone number or e-mail address. If you have any issues you can always contact our Aircash customer support.
  • How can I withdraw money from my Aircash wallet?

    – If you chose PBZ ATM, enter the amount you want to withdraw, round it up to 100 HRK and you will receive a code. At the PBZ ATM, click the button at the bottom right, follow the on-screen instructions, enter the code and withdraw your money. And don’t forget, you don’t need a card! – If you chose CASH, enter the amount you want to withdraw and show the barcode to the salesperson at any INA petrol station or any Tisak salespoint. The salesperson will scan it and pay out the selected amount.
  • What should I do if I don`t receive the SMS code to confirm my mobile phone number within 10 minutes?

    You just have to return to previous screen by clicking the arrow in the upper left corner and check that your mobile number is entered correctly. Also, you mustn`t have any restrictions on receiving SMS messages turned on. If you still have not received and SMS code, call Aircash support on the following phone numbers: +38514573537 or +38514573538, or send an e-mail to [email protected] and let us know.
  • How do you charge fees?

    You can make deposits into your Aircash wallet free of charge and you can read all about other fees here.
  • Where can I deposit or withdraw money?

    You can deposit/withdraw money in cash from your Aircash wallet at all Aircash partner points of sale. You can also withdraw cash at all PBZ ATMs.
  • Can I send money from abroad in cash?

    Money can be sent in cash at all RIA offices around the world, while cash withdrawal is possible at all Aircash partner points of sale in Croatia and at all PBZ ATMs. Find out more at: https://aircash.eu/business-partners/ria/
  • Can I send or receive money to / from abroad by card?

    Money can be sent from abroad using a card payment, but withdrawing money by card is only possible in Croatia.
  • How can I make a deposit into my online accounts with the Aircash app?

    Enter “Marketplace”, select a partner from the offered list, enter the amount you wish to deposit and the recipient (OIB or player username) and deposit from your Aircash wallet.
  • How can I buy vouchers to top up my mobile number through the Aircash app?

    Enter „Marketplace”, select a telecom provider from the offered list, select the voucher amount, enter the recipient`s phone number and instantly top up a mobile number from your Aircash wallet.
  • I want to make a partner payment but the partner is not in the “Usluge”?

    Contact Aircash customer support for additional verification.
  • Where can I find out more about Aircash?

    Follow us on our website or Facebook and Instagram pages.
  • Will I ever be asked by Aircash to send a photo of my credit card?

    Aircash will never ask for for a photo of a card with visible card numbers! Card payments are made exclusively through the app and the information entered in the app is secure. In certain cases, Aircash may require you to send a photo of a card with the card number overlaid with the cardholder’s visible name and surname. Be careful wary of fraudsters. Also, Aircash customer support only uses official e-mail addresses from aircash.eu domain.
  • Can I see my transactions in the app?

    Of course. At the bottom of the homepage, click on “Transactions” and you’ll see a list of completed transactions. If you click on one of them, you will see the details of that transaction.

Aircash card

  • What is the Aircash card?

    The Aircash card is a Mastercard® prepaid card with which you can manage funds from your Aircash wallet.
  • Where can I buy the Aircash card?

    You can buy the Aircash Mastercard® card at any Ina, Tisak and iNovine location.
  • How can I activate the Aircash card?

    You can activate the card by clicking on the card icon in the upper right corner in the Aircash app and scanning the QR code on the back of your card.
  • What should I do if I lose my card?

    In case of loss, the cardholder should lock the card in the Aircash app as soon as possible and report the loss to Aircash customer support by e-mail address [email protected]
  • What is the maximum number of Aircash cards that can be linked to my Aircash account?

    You can have up to 5 cards linked to your Aircash account.
  • How can I top up my Aircash card?

    You can top up your card by depositing funds into your Aircash wallet. You can do it in cash, by card, from a partner’s account, or by receiving money from another Aircash user. The balance in your Aircash wallet matches the balance on your card.
  • Where can I use the Aircash card?

    You can use the Aircash card for online shopping, paying in stores worldwide and for cash withdrawals at ATMs around the world.
  • If I have multiple Aircash cards, can I manage each one separately?

    You can set daily and monthly limits separately for each card to control spending, and you can also change the PIN of each card at any time.
  • How do you charge fees for using the Aircash card?

    Payment in stores and online payments are free of charge. Also, there are no fees for a topping up of the card/wallet and there are no hidden monthly fees. Check the fees for withdrawing money at ATMs with an Aircash card here.