Aircash - FAQ | Aircash

How to become an Aircash user
How to activate your Aircash Mastercard
How to add your Aircash card to Apple Wallet
How to add your Aircash card to Google Wallet
How to top up your Aircash account
How to send money to an Aircash user
How to receive money to your Aircash account
How to withdraw money from your Aircash account
How to pay a bill in the Aircash app

Thousands of locations for top-ups and withdrawals

Every Tisak and iNovine kiosk, INA and Tifon petrol station, and all PBZ ATMs can transfer cash to and from your Aircash account in seconds. That’s thousands of top-up and withdrawal points. More than any bank.

Aircash locator

FAQ search

Apple Pay

Google Pay

Creating an account and verifying your identity

Re-application and data modification

Withdraw money

Pay bills

Receive and send money

Other

Need help?

We’re here to answer any questions you may have, whether you’re already using our services or just getting started.

Call our support team+308 006000655

Send us an emailinfo@aircash.eu

Call our sales team+385 1 457 3537

Visit our support pageAircash support

Help & Instructions

How to become an Aircash user

How to activate your Aircash Mastercard

How to add your Aircash card to Apple Wallet

How to add your Aircash card to Google Wallet

How to top up your Aircash account

How to send money to an Aircash user

How to receive money to your Aircash account

How to withdraw money from your Aircash account

How to pay a bill in the Aircash app

Thousands of locations for top-ups and withdrawals

FAQ search

Apple Pay

What is Apple Pay?

How do I set up Apple Pay?

Do I need to activate Apple Pay in person?

What are the minimum technical requirements for using Apple Pay?

Are there any additional requirements the device must meet for Apple Pay to work?

What happens if I remove the screen lock or security verification from my device after setting up Apple Pay?

Can I add the same card to Apple Wallet on multiple devices?

How many cards can I add to Apple Wallet on the same device?

How do I activate Apple Pay in the Aircash app?

How do I deactivate Apple Pay?

Where can I use Apple Pay?

How do I pay with Apple Pay in-store?

Is there a fee for using Apple Pay?

Are there daily limits for Apple Pay?

Is Apple Pay a safe and secure payment method?

Can I use Apple Pay to pay in instalments?

What should I do if I lose my mobile phone with the Aircash app and Apple Pay installed?

Do I need to reactivate Apple Pay and add the card to Apple Wallet after updating the mobile device’s operating system?

By activating Apple Pay, am I entering into a contractual relationship with Aircash d.o.o. or a third party?

Do I need to contact Aircash when adding a card to my digital wallet?

Do I need an Internet connection to pay with a digital wallet?

Can payment with a digital wallet be used abroad?

Can I use digitalised cards (or a digital wallet) to withdraw cash from ATMs?

Google Pay

What is Google Pay?

How do I activate Google Pay?

Do I need to activate Google Pay in person?

What are the minimum technical requirements for using Google Pay?

How can I check if my device supports Google Pay / contactless payment?

How can I set my Aircash card as the default card in Google Wallet?

How can I add my Aircash Mastercard to Google Wallet?

Adding your card via the Aircash app

Adding your card via Google Wallet

How do I deactivate Google Pay?

How do I remove a card from Google Wallet?

Where can I use Google Pay?

How do I pay in-store with Google Pay?

Can I use Google Pay if my Aircash card is locked?

Is there a fee for using Google Pay?

Are there daily limits for Google Pay?

Is Google Pay a safe and secure payment method?

What should I do if I lose my mobile phone with the Aircash app and Google Pay installed?

If I replace my physical card for any reason (regular renewal, replacement due to damage/change of personal information, reported as lost, etc.), do I need to add the new card to Google Wallet?

Do I need to reactivate Google Pay and add the card to Google Wallet after updating the mobile device’s operating system?

By activating Google Pay, am I entering into a contractual relationship with Aircash d.o.o. or a third party?

Do I need an Internet connection to pay with Google Pay?

Can Google Pay be used abroad?

Can I add the same card to Google Wallet on multiple devices?

How many cards can I add to Google Wallet on the same device?

Do I use my card's PIN when paying with Google Pay?

Can I use Google Pay to withdraw cash from ATMs?

Creating an account and verifying your identity

How do I verify my identity in the Aircash app?

How long does identity verification take?

Which devices support the Aircash app?

Is the app free to download?

Can I log in with the same account on two devices?

Why do I need to verify my identity?

Is my personal information safe?

Which documents can I use for identity verification?

Can I upload a photo of my document from my phone’s gallery?

Can I complete identity verification on a computer or web browser?

Can I complete identity verification if I have a weak signal or poor connection?

What happens if I need to stop the process?

My identity verification was unsuccessful – what now?

Re-application and data modification

What if I don’t receive the email code to confirm my email address?